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    Faq

    Credit Card/Order

    What payment methods do you accept?

    We accept PayPal, credit cards or debit cards.

    When will my credit card be charged?

    Credit cards are charged at the time of order processing.

    How can I cancel my order?

    The cancellation of your order is only possible pre-dispatch, by emailing us at [email protected]

    Cancellation requests are only processed during business hours, i.e. Mon-Friday, 10:00am – 4:00pm, CST, and not on government holidays.

    Order cancellation is only allowed before dispatch of the product. Please allow us 7 business days to credit the amount in your account.

    How can I modify my order?

    To modify your order you will need to cancel your previous order and generate a new order. Direct modification of the order is not possible in the system at this time.

    Do I need to create an account to order?

    There is no account creation needed for ordering.

    Faq

    Delivery/Shipment

    When will my order ship?

    Your order will be shipped within 24 hours after payment is received from the date of order.

    Please note that due to COVID-19 we are taking extra precautions in our distribution center. So orders may take longer than usual. Personalized items take 3 to 5 days to custom make your item. Shipping times vary based on the shipping method you select.

    How long does it take until I receive my order?

    We begin processing your order as soon as payment is received. Please note that due to COVID-19 we are taking extra precautions in our distribution center.  Orders may take longer than usual.

    Personalized items take 3 to 5 days to custom make your item. Shipping times vary based on the shipping method you select at checkout.

    What are your shipping options?

    We do not offer Saturday as a specific shipping option, but as we ship USPS, it is possible to receive deliveries on Saturday.

    What are you shipment hours?

    Shipment Hours

    orders made before 12PM -same day Monday – Friday

    Do you ship internationally?

    Currently, no, but in the near future we will. We also do not ship to Hawaii and Puerto Rico.

    Is a signature required for delivery?

    A signature is not required for delivery.

    Faq

    Returns and Damaged Merchandise

    What is your return policy?

    We want you to be 100% satisfied with your order. If you are not completely in love with it, you are welcome to return it to us within 7 days for an exchange or refund.

    You may return all unused merchandise in its original packaging for exchange or refund (excluding shipping charges). Please email us at [email protected]. Please do not for get to provide invoice number.

    Returns can be mailed to:

      • Electric Moda Boutique
    • ATTN: Returns
    • 5524 Bee Caves Rd Suite F2.
    • Westlake Hills, Tx 78746
    How long will it take to process my return/exchange?

    Returns are processed 5-10 business days from the receipt of your product by Electric Moda Boutique. Please note for credits, the payment processing is beyond our control. It may take an additional 3 days for the credit to be applied to your account.

    My order is damaged. Can I return or exchange it?

    Yes, you may within 7 days. You will need to provide an image of damaged goods. Please send the image to [email protected] with the word “Damaged + Invoice Number” in the subject line.

    Faq

    Product/Company

    What are your sizes?

    Please see each product page for specific sizes.

    Do you have any stores?

    We have a private brick and mortar in Westlake Hills, Texas. We also have various Pop Up shops throughout town and surrounding cities. Please visit us at our, Westlake Hills, location or at our latest Pop up Event.

    Can an item purchased online be returned or exchanged at your brick and mortar?

    Yes. Since our brick and mortar is for private shopping only, please email us [email protected] to schedule a time to drop off merchandise.

    What are your hours?

    Our Office Hours Are

    9 AM – 5 PM CDT – Monday – Friday

    Shopping Experience Hours

    9 AM – 9PM PM CDT – Monday – Saturday

    Online Shopping

    24 Hours 7 days a week

    Shipment Hours

    orders made before 12PM -same day Monday – Friday

     

    If, you did not find an answer to your question on our FAQ Page. Please visit our contact page and submit your concern.

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